HP is seeking a Sales Compensation Engagement Manager to lead the global, field-facing sales compensation support team. This role is responsible for delivering a consistent, high-quality seller experience across claims triage, dispute resolution, compensation communications, and field education.
Requirements
- Lead and develop a global Sales Compensation Engagement team supporting 8,000+ sellers
- Own claims triage, resolution SLAs, and seller communications
- Standardize engagement processes across regions while respecting local business requirements
- Establish clear escalation pathways to SPM Administration, Data & Integration, and Sales Compensation Design teams
- Provide structured feedback to Administration and Data teams to reduce preventable claims and improve upstream validation controls
- Monitor dispute trends and partner cross-functionally to drive systemic issue resolution
- Oversee generation, distribution, and tracking of sales compensation communications and acknowledgements
- Support training initiatives for new plan rollouts and mid-cycle updates
- Participate in monthly calculation cycle reviews to understand pay accuracy drivers and systemic adjustment trends
- Contribute to SPM implementation and broader transformation initiatives
- Identify and deploy AI-enabled tools to automate case categorization and routing, improve response drafting efficiency, detect dispute patterns and root causes, and enhance performance insight reporting
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave