IT Support Specialist/ Manager - 40k

Our client is a top-selling phone case brand and a global technology leader committed to innovation and growth. They are looking for an IT Support Specialist that has a Self-motivated and customer centric mindset responsible for monitoring system health, identifying and implementing solutions, and developing training documentation.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field preferred.
• Minimum 3-4 years of experience in a Service Desk Environment.
• Proficient in Microsoft Office, especially Excel and PowerPoint, and current Windows operating systems.
• Familiarity with Active Directory users and groups as well as Exchange mailboxes and Outlook in Office365.
• Experience with WebEx, SharePoint, Microsoft Teams, Power BI, and Salesforce would be desirable.
• Ability to quickly learn new programs and develop a high level of troubleshooting proficiency.
• Effective time management skills ability to multitask and prioritize effectively.
• Capable of communicating effectively to a variety of internal & external stakeholders.
• Fluent written & verbal English and Chinese is required.

Benefits

• Competitive remuneration package
• 5-day work week