CSR - Healthcare
HRTXPasay, Philippines
Posted December 11, 2025
Full Time
About the Company
Health ResearchTx (HRTX) partners with the U.S. Department of Defense Military Health System to conduct large‑scale, retrospective real‑world evidence studies using longitudinal electronic health records. The company provides a unique platform that connects DoD clinicians, academic researchers, pharmaceutical companies, and other government agencies, enabling collaborative research on outcomes that cannot be addressed through claims data alone. By leveraging proprietary technology and exclusive access to DoD EHRs, HRTX transforms health‑outcome debates from speculation into data‑driven insights, ultimately improving patient care and reducing costs. Its hybrid commercial‑government model combines the agility of private enterprise with the scale of federal resources, positioning HRTX as a leader in evidence‑based health research.
Job Description
We are seeking a compassionate and detail-oriented Customer Service Representative (CSR) to join our Healthcare account team. As a CSR, you will serve as the first point of contact for patients, providers, and insurance companies, providing accurate information and support regarding healthcare services, billing, and medical coverage.
Requirements
- Handle inbound and outbound calls related to patient inquiries, insurance claims, billing, and healthcare services
- Provide accurate and timely information regarding benefits, eligibility, and claims status
- Resolve customer issues efficiently while maintaining a high level of empathy and professionalism
- Document call interactions and updates in the system following data privacy guidelines
- Coordinate with healthcare providers and internal departments to resolve complex issues
- Uphold HIPAA compliance and ensure confidentiality of sensitive health information
- Meet or exceed performance metrics such as call quality, resolution time, and customer satisfaction
Benefits
- Comprehensive health insurance
- Additional benefits may include 401(k) matching, paid time off, and education assistance