Spanish Bilingual Customer Service Representative
HRTXPasay, Philippines
Posted January 6, 2026
Full Time
About the Company
HRTX, or Health ResearchTx, partners with the U.S. Department of Defense Military Health System to conduct large‑scale, retrospective real‑world evidence research using longitudinal electronic health records. The company leverages proprietary technology and exclusive access to DoD clinical data to transform health outcomes debates from opinion into empirical fact. By collaborating with academia, pharmaceutical firms, and other government agencies, HRTX bridges commercial and governmental expertise to accelerate evidence‑based insights that improve patient outcomes and reduce costs. Its unique combination of deep data access, advanced analytics, and cross‑sector partnerships positions HRTX as a leader in turning complex clinical questions into actionable, data‑driven solutions.
Job Description
We are seeking a Spanish Bilingual Customer Service Representative to join the team and deliver exceptional service to our diverse customer base.
Requirements
- Respond to customer inquiries via phone, email, chat, or other platforms in both English and Spanish.
- Handle customer concerns and complaints professionally and empathetically, ensuring resolution and customer satisfaction.
- Accurately document interactions and follow up as needed to ensure timely resolution.
- Process orders, returns, exchanges, and other customer requests with efficiency and accuracy.
- Provide product or service information, troubleshooting steps, and general assistance.
- Collaborate with internal departments to escalate and resolve complex issues.
- Maintain knowledge of company products, policies, and procedures.
- Meet or exceed performance metrics including response time, customer satisfaction, and issue resolution.