Customer Success Manager II EMEA

We are looking for a Customer Success Manager II (EMEA) to build and maintain strong, trusted relationships with customers while actively managing their experience across HSI’s full product suite.

Requirements

• 2+ years of experience in a customer-facing role, such as Customer Success, Customer Support, Sales or Account Management
• 2+ years of experience working under monthly, quarterly, or annual revenue quotas
• 2+ years of experience using Salesforce and Customer Success platforms is preferred
• Proven ability to build strong relationships and communicate effectively with senior and executive-level customer stakeholders
• Excellent phone, written, and verbal communication skills, with strong presentation abilities
• Solid understanding of internet technologies and web-based applications, with a willingness to learn new tools
• Proficiency in Microsoft Office applications
• Strong understanding of HSI’s EMEA products (Donesafe, HandsHQ, Skillko), services, and overall value proposition, with the ability to clearly articulate them to customers
• Working knowledge of EHS and compliance management is preferred