Contract Customer Success Manager, EMEA
Customer.ioUnited Kingdom • Ireland • • Baltimore, Maryland, United States
Posted 15h ago
120000 - 120000 USD
Contract / Temporary
About the Company
Customer.io is a dynamic, customer-first SaaS company that recognizes the stifling impact of systemic injustice on diverse communities and strives to build an inclusive team culture.
Job Description
Customer.io is hiring a part-time Contract Customer Success Manager to support its growing team in the UK or Ireland, providing high-volume customer support and coverage for team members during leave. The role involves managing customer requests, providing strategy and best practices, and collaborating with a dynamic team.
Requirements
- 2–3 years in Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS
- Comfortable communicating with customers via email and video calls
- Familiarity with marketing automation platforms (Customer.io, Marketo, Braze, Iterable, ActiveCampaign, Klaviyo)
- Self-starter who dives into new technology and isn’t shy about asking well-formed questions to get clarity
- Clear communicator who turns complex concepts into end-user friendly guidance
- Customer advocate who balances empathy with efficiency
Benefits
- 20 hours/week at $60 USD per hour
- Flexible schedule based on the needs of the team and customers
