Call Center Manager
HST PathwaysBirmingham, Alabama, United States
Posted March 13, 2026
Full Time
About the Company
HST Pathways is a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion.
Job Description
The Call Center Manager is responsible for leading, developing, and modernizing the organization’s customer support call center operations. The manager oversees the daily performance of both onsite and remote support staff, ensuring consistent service quality, operational efficiency, and a strong customer experience across all support channels.
Requirements
- 5+ years of experience managing call center or customer support operations
- Experience managing hybrid teams consisting of onsite and remote employees
- Experience implementing or improving operational processes and support structures
- Experience evaluating or implementing telephony or call center technology platforms
- Strong leadership, coaching, and employee development skills
- Strong organizational, operational, and analytical capabilities
Benefits
- Remote work environment
- Health benefits paid for employees
- Flexible Paid Time Off Policy
- 11 company holidays per year
- Paid parental leave
- 401K with matching contributions
- Learning and development allowance
