Call Center Manager - Customer Support

ZOLL Itamar is seeking a high-energy Customer Support Call Center Manager to lead a team in providing excellent customer service, resolving complex issues, and meeting performance metrics. The successful candidate will be responsible for recruiting, training, and motivating staff, as well as optimizing workflows and analyzing data reports.

Requirements

• Bachelor's Degree
• Five + Years proven experience as a Customer Service Call Center Manager or Leader
• Proven experience in managing customer support medical call centers
• Experience in handheld medical technology
• Proficiency with CRM software, call center technology, telephone systems and call tracking technology
• Advanced computer skills - Word, Excel, Outlook, Salesforce
• Strong skills in data analysis and reporting
• Good technical aptitude
• Excellent verbal and written skills
• Highly organized person with exceptional attention to detail, ability to multi-task and work under pressure
• Strong analytical and reasoning skills
• Quick learner with the ability to understand a wide range of issues and topics
• Able to effectively plan and delegate work
• Able to work independently but someone who is excited to be a part of a dynamic team

Benefits

• Annual Bonus
• Comprehensive Benefits Plans