Call Center Manager
Plugz ElectricMinnesota, United States
Posted February 18, 2026
Full Time
About the Company
Plugz Electric provides comprehensive residential electrical services, from routine wiring repairs to the installation of advanced smart home systems. The company focuses on delivering reliable, high-quality workmanship tailored to homeowners' needs. With a team of certified electricians and a commitment to staying current with emerging technologies, Plugz Electric ensures safe, efficient solutions that enhance modern living. Their emphasis on customer communication and timely project completion sets them apart in the residential market.
Job Description
We are seeking an experienced Call Center Manager to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals.
Requirements
- Hire, train, and manage call center employees capable of providing excellent customer service
- Oversee call center operations, making improvements to telephone skills and other procedures
- Create goals and objectives for the call center and document performance using key performance indicators
- Develop and implement policies and procedures that maximize productivity
- Prepare and present reports on call center statistics to upper management
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
