Program Lead Technician – Fleet Maintenance (Shop & Mobile)

The Technical Development Technician serves as the lead technician program owner across the M&R network, responsible for developing, training, and auditing all technicians internally. This role combines advanced diagnostic expertise with organizational oversight to ensure uniform repair quality, technician capability growth, and cost-efficient maintenance practices.

Requirements

• Technical Leadership & Development
• Act as the program lead technician, providing diagnostic support and troubleshooting guidance for complex mechanical and electrical issues (tractors, trailers, containers, reefers, chassis)
• Author and maintain technical SOPs for PMs, major repairs, and diagnostics
• Train, certify and mentor, shop and mobile technicians to standardized benchmarks (OEM, internal SOPs)
• Develop and maintain the Technician Development Roadmap, defining competencies from entry level through master certification
• Collaborate cross-departmentally to identify failure trends related to technician retention and implement corrective actions
• Oversee the upfit and design of mobile service trucks, including tooling and diagnostic system configurations
• Track technician productivity, rework rate, and maintenance location performance using data generated by Fleet Maintenance Management Systems such as TMT and REACH
• Report on results and impact to Fleet Maintenance leadership
• Recommend changes to technician, tooling, and training investments based on performance data
• Provide field-level diagnostic and repair support during peak workloads or critical breakdowns
• Lead on-site technical audits for new shop locations
• Validate and refine mobile maintenance processes to ensure consistency with in-shop standards

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays