Carrier Team Service Analyst

The Carrier Team Service Analyst provides dedicated support for a variety of cases and inquiries, ensuring timely and accurate resolutions. The role includes cross-functional assistance for escalations related to carriers, brokers, and accounting. Strong research skills, attention to detail, and a commitment to identifying trends and delivering effective solutions are required. Analysts work collaboratively within a team environment to resolve challenges and maintain efficiency for internal and external partners.

Requirements

• 2+ years of experience in a servicing or support team environment providing assistance and solutions
• Strong research and analytical skills with a proactive approach to owning resolutions
• Professional Certificate in Business or related field, or a degree (preferred)
• Excellent communication skills, confidence in email and phone interactions
• Highly organized with the ability to manage priorities and meet service-level agreements
• Team-oriented, enjoys collaboration and contributes to shared success

Benefits

• Health/dental/vision/life/disability insurance
• FSA
• HSA
• 401(k) accounts
• Paid-time-off benefits such as vacation, sick, and personal days
• Eligible bonuses, equity and commissions for some positions