Manager, Customer Success Operations, Terminations and Deconversions

Human Interest is seeking an Operations Manager to lead a team responsible for accurate and timely transition of clients' 401(k) plans to new recordkeepers or the closing out of accounts. The role involves ensuring seamless execution of high-value financial transactions and money movements on behalf of clients and their participants. The ideal candidate will have 3+ years of people-management experience, direct operational experience with 401(k) plan terminations, and a strong understanding of the transaction lifecycle within a 401(k) or comparable financial product.

Requirements

• 3+ years of people-management experience leading teams that process financial transactions or money movements in a regulated environment
• Direct operational experience with 401(k) plan terminations, deconversions, or mergers is highly required
• Strong understanding of the transaction lifecycle within a 401(k) or comparable financial product, including the downstream impacts of errors

Benefits

• A great 401(k) plan with a dollar-for-dollar employer match up to 4% of compensation
• Top-of-the-line health plans, dental and vision insurance
• Competitive time off and parental leave
• Unlimited access to digital tools, financial professionals, and a knowledge center for financial wellness
• Enhanced Mental Health Support for Employees and dependents
• Fertility healthcare and family forming benefits
• Student loan resource to help plan, borrow, and repay student debt
• Monthly work-from-home stipend and quarterly lifestyle stipend
• Engaging team-building experiences