Become a part of our caring community at Humana, a leading health and well-being company, as a Principal Service Designer. You will lead complex design initiatives to deliver empathy, clarity, and ease to members across the country.
Requirements
- 10+ years of experience in service design or systems-oriented experience design
- Deep fluency in service design methods: blueprinting, journey mapping, prototyping, facilitation, and storytelling
- Experience designing services that span digital tools and offline delivery (e.g., human interactions, physical spaces)
- Proven ability to lead through ambiguity and drive clarity in complex systems
- Strong collaboration and stakeholder engagement skills across business functions
- Experience with Agile product teams and cross-functional delivery
- Bachelor’s or advanced degree in Design, HCD, or a related field
- Portfolio demonstrating strategic service design leadership and measurable impact
Benefits
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance