Workforce Forecast Analyst

The Workforce Forecast Analyst applies advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making.

Requirements

• Minimum 3 years of Workforce Management experience
• Knowledge & experience with a WFO software (ex: Verint and Genesys)
• Intermediate level knowledge of Microsoft products such as OneDrive, Excel and PowerPoint
• Demonstrated ability to articulate ideas effectively in both written and oral forms
• Strong analysis, critical thinking, and analytical problem-solving skills
• Ability to handle multiple tasks and deadlines with attention to detail
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Proven ability to work effectively with leadership and cross-functional teams in a back-office environment

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance