Consultant - HCM & Travel Management

We are seeking a Consultant - HCM & Travel Management to provide Level 2 functional support for SAP HCM, Payroll, Time Management, and Travel Management. The successful candidate will have 3–6 years of SAP HCM experience and strong hands-on experience in Payroll, Time Management, and Travel management configuration.

Requirements

• Provide Level 2 functional support for SAP HCM, Payroll, Time Management, and Travel Management
• Investigate and resolve incidents on a day-to-day basis, including post-go-live hypercare support
• Analyze root causes and propose sustainable solutions
• Support payroll and travel expense cycles to ensure accuracy and compliance
• Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
• Perform SAP configuration and minor enhancements based on business requirements
• Conduct impact analysis and prepare Functional Design Documents (FDDs)
• Support UAT and regression testing, including test script preparation and execution
• Provide end-user support, advice, and training
• Participate in data migration activities and validation
• Support cross-functional integrations (HCM–FI, workflows, SuccessFactors, etc.)
• Maintain documentation and knowledge transfer materials
• Clearly communicate escalated issues to Tier 3
• Implement any necessary preventive measures to reduce customer faults and issues
• Effectively coordinate support activities across multiple projects simultaneously, by ensuring priorities are balanced
• Proactively initiates, develops, and maintains effective working relationships with team members; cooperates with a variety of people to achieve results