Sales & Support Consultant | Mandarin, Cantonese & English
Hunters International Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
Posted January 5, 2026
Full Time
About the Company
Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.
Job Description
We are seeking a sales-driven, trilingual Tech Support & Sales Consultant who can excel in both phone and chat channels, thrive in a high-performance, target-driven environment, and deliver exceptional customer experiences in multiple languages.
Requirements
- Strong written & verbal communication in English, Mandarin and Cantonese.
- Typing speed: 45 WPM with 90% accuracy.
- Language assessment score: 3.5 and above.
- Basic knowledge of CMS (WordPress/Joomla), PHP, MySQL.
- Familiarity with DNS, TCP/IP, FTP, SSH, and common error resolution.
- Proficiency in CRM tools and accurate data entry.
- Professional and courteous communication across cultures.
- Ability to identify customer needs and offer appropriate solutions.
- Skilled in handling objections, upselling, and cross-selling.
- Good understanding of client policies, escalation processes, and order management.
- Effective use of both internal and external systems/tools.
- Minimum SPM or Diploma or Graduation Degree.
Benefits
- Competitive salary package