Senior Manager, Product Support

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. As a Senior Manager, Product Support, you will lead, mentor, and scale our Product Support function, directly impacting our customer experience and aligning support strategies with our broader company goals.

Requirements

• Proven experience managing managers and growing high-performing teams
• Demonstrated success in leading strategic, cross-functional initiatives
• Analytical, organisational, and budget management skills
• Excellent communication and influencing skills across all levels of an organisation
• Passion for creating inclusive, values-driven team cultures
• Experience in SaaS or tech environments preferred

Benefits

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia!
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Monthly digital allowance for personal phone and internet costs ($185 AUD)
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
• Subsidised private health insurance through our preferred provider
• Stock options for all full-time employees
• Access to the BetterUp platform for coaching, personal, and professional growth