Director of Front Office

The Director of Front Office will lead the front office and guest services teams, ensuring quality guest service and maximum operating efficiency. They will report to the Director of Operations and be responsible for communicating with all department managers. The role requires a warm and hospitable personality, collaborative work style, and progressive hotel Rooms Management experience. The Director of Front Office will also be responsible for administrative duties such as training new colleagues, scheduling the team, and maintaining proper collateral and supply inventory.

Requirements

• A college degree in hospitality or related field
• Four or more years of progressive hotel Rooms Management experience
• Previous experience with cash handling
• Clear concise written and verbal communication skills in English
• Proficient knowledge of systems used on property including Windows, OPERA PMS, Rex, Colleague Advantage, and Alice
• Ability to work a variety of schedules
• Previous experience with NYC unions is desirable

Benefits

• Paid time off
• Hotel discounts
• Competitive insurance packages
• Company matched retirement savings plans
• Life insurance