Director of Front Office
HyattNew York, New York, United States
Posted April 27, 2026
Full Time
About the Company
Hyatt is a global hospitality company operating more than 1,000 hotels and resorts across 75 countries, delivering a wide range of experiences from luxury to all-inclusive. It manages a diverse portfolio of brands—including the Timeless, Boundless, Independent, and Inclusive collections—catering to varied traveler preferences and market segments. Hyatt distinguishes itself through a commitment to personalized guest care, innovative wellness and sustainability initiatives, and a robust loyalty program, World of Hyatt. The company offers a breadth of career opportunities in hospitality, technology, finance, and operations, fostering a culture of service excellence and continuous innovation.
Job Description
The Director of Front Office will lead the front office and guest services teams to provide quality guest service and ensure maximum Front Office operating efficiency. They will supervise daily functions, coordinate group arrivals and departures, and administer training and scheduling.
Requirements
- 4+ years of progressive hotel Rooms Management experience in a luxury hotel
- College degree in hospitality or related field
- Previous experience with cash handling
- Clear concise written and verbal communication skills in English
- Ability to accurately compute and manipulate mathematical calculations
- Proficient knowledge of systems used on property including Windows, OPERA PMS, Rex, Colleague Advantage, and Alice
Benefits
- Paid time off
- Hotel discounts
- Competitive insurance packages
- Company matched retirement savings plans
- Life insurance
