Director of Operations

Thompson Dallas is a luxury lifestyle destination in downtown Dallas where bold design, vibrant energy, and elevated hospitality come together to create unforgettable experiences. As a dynamic and service-driven leader, the Director of Operations oversees key operational departments across the hotel, including Front Office, Guest Services, Housekeeping, Spa, and Security.

Requirements

• 6+ years of progressive hotel operations leadership experience within luxury or lifestyle hospitality environments
• Minimum 5 years in a senior operations leadership role overseeing multiple departments
• Previous experience overseeing Front Office and Housekeeping operations required; Spa and Security oversight experience preferred
• Luxury lifestyle hotel experience strongly preferred
• Proven ability to lead large teams in a fast-paced, high-touch environment
• Strong financial and business acumen, including forecasting, labor management, budgeting, and revenue optimization
• Service-oriented leadership style with exceptional interpersonal and communication skills
• High energy, entrepreneurial spirit, and ability to inspire teams through culture and collaboration

Benefits

• Eligible to participate in the hotel’s incentive compensation plan
• Free onsite parking
• 401(k) with company match after one year of service
• Medical, Dental, and Vision Insurance
• Complimentary and discounted room nights at Hyatt hotels worldwide
• Paid time off and wellness benefits