Director of Operations
HyattDallas, Texas, United States
Posted May 28, 2026
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 hotels and resorts in more than 75 countries across six continents. The company offers a broad portfolio of brands—from luxury properties such as Park Hyatt and Grand Hyatt to lifestyle collections like Andaz and Alila, and inclusive resorts under the Hyatt Ziva and Secrets banners—catering to a wide range of traveler preferences. Hyatt differentiates itself through a customer‑centric philosophy, a robust loyalty program (World of Hyatt), and integrated technology and destination‑management services that enhance guest experiences and operational efficiency. The organization emphasizes a culture of care, empowering employees to deliver personalized service and continuously innovate across hospitality, culinary, and wellness offerings.
Job Description
Thompson Dallas is a luxury lifestyle destination seeking a dynamic and service-driven leader as Director of Operations. The ideal candidate thrives in a fast-paced luxury lifestyle environment and has strong business acumen, a passion for luxury hospitality, and the ability to partner effectively across departments.
Requirements
- 6+ years of progressive hotel operations leadership experience within luxury or lifestyle hospitality environments
- Minimum 5 years in a senior operations leadership role overseeing multiple departments
- Previous experience overseeing Front Office and Housekeeping operations required; Spa and Security oversight experience preferred
- Luxury lifestyle hotel experience strongly preferred
- Proven ability to lead large teams in a fast-paced, high-touch environment
- Strong financial and business acumen, including forecasting, labor management, budgeting, and revenue optimization
- Service-oriented leadership style with exceptional interpersonal and communication skills
- High energy, entrepreneurial spirit, and ability to inspire teams through culture and collaboration
- Previous pre-opening, repositioning, or renovation experience preferred
- Hospitality degree preferred
Benefits
- Eligible to participate in the hotel’s incentive compensation plan
- Free onsite parking
- 401(k) with company match after one year of service
- Medical, Dental, and Vision Insurance
- Complimentary and discounted room nights at Hyatt hotels worldwide
- Paid time off and wellness benefits
