Duty Manager - Front Office
HyattSydney, New South Wales, Australia
Posted December 2, 2025
77000 - 80000 AUD
Full Time
About the Company
Hyatt Hotels Corporation operates more than 1,000 hotels and resorts across 75+ countries, offering a diverse portfolio that spans luxury (Park Hyatt, Grand Hyatt), lifestyle (Andaz, Alila), and all-inclusive resorts (Hyatt Ziva, Secrets). The company focuses on delivering personalized hospitality experiences, supported by its World of Hyatt loyalty program and integrated technology solutions that enhance guest satisfaction. Hyatt distinguishes itself through a commitment to "care for people so they can be their best," reflected in employee development, sustainability initiatives, and community engagement. Its subsidiaries provide destination management, vacation club services, and technology platforms, creating a seamless travel ecosystem. Hyatt’s culture emphasizes collaboration, innovation, and a global perspective, attracting talent passionate about crafting memorable guest experiences.
Job Description
The Duty Manager - Front Office will be responsible for ensuring maximum guest satisfaction and adhering to hotel standards. The role involves supervising front desk services, handling guest complaints and inquiries, and working closely with other management personnel to achieve the overall success of the hotel.
Requirements
- University Degree/Diploma in Hospitality or Tourism Management
- 2 ~ 3 years relevant work experience as a Hotel Manager, Duty Manager, Night Manager or similar capacity
- Well developed Communication and Customer Relations Skills
- Well developed Computer Skills particularly MS Office, email and Hotel Property Management system (OPERA)
- Good trainer, able to facilitate at all levels
- Comprehensive knowledge of business needs, financial reporting and productivity requirements
Benefits
- Complimentary shift meals
- Discounts for the Spa and all Food and Beverage outlets
- Complimentary and discounted Hyatt accommodation worldwide
- Internationally recognised learning and development programs and opportunities
- Employee assistance program and paid family leave benefits
