Duty Manager - Front Office
HyattSydney, New South Wales, Australia
Posted March 21, 2026
77000 - 80000 AUD
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader with over 1,000 properties spanning 75 countries, offering a diverse range of brands from luxury hotels to all‑inclusive resorts. The company operates multiple collections—Timeless, Boundless, Independent, and Inclusive—catering to varied traveler preferences while maintaining a strong emphasis on guest well‑being and personalized service. Hyatt’s integrated ecosystem includes the World of Hyatt loyalty program, destination management, and technology solutions that enhance operational efficiency and guest experience. Its culture centers on caring for people, fostering innovation, and delivering consistent quality across all markets.
Job Description
Responsible for ensuring maximum guest satisfaction and adhering to hotel standards, assisting the Front Office management team, and supervising front desk services. Handles guest complaints and inquiries, and assists the Event team with coordination requirements. Encourages employees to be creative and innovative, and supports Departmental Trainers through ongoing feedback and assistance.
Requirements
- University Degree/Diploma in Hospitality or Tourism Management
- 2 ~ 3 years relevant work experience as a Hotel Manager, Duty Manager, Night Manager or similar capacity
- Well developed Communication and Customer Relations Skills
- Well developed Computer Skills particularly MS Office, email and Hotel Property Management system (OPERA)
- Good trainer, able to facilitate at all levels
- Comprehensive knowledge of business needs, financial reporting and productivity requirements
Benefits
- Complimentary shift meals
- Discounts for the Spa and all Food and Beverage outlets
- Complimentary and discounted Hyatt accommodation worldwide
- Internationally recognised learning and development programs and opportunities
- Employee assistance program and paid family leave benefits
