Duty Manager - Front Office
HyattSydney, New South Wales, Australia
Posted March 18, 2026
77000 - 80000 AUD
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 properties in more than 75 countries across six continents. The company’s portfolio spans a range of brands—from luxury Park and Grand Hyatt to midscale Hyatt Place and Hyatt House, as well as specialized collections such as Miraval, Alila, and the Inclusive Resorts line—catering to diverse traveler preferences. Hyatt differentiates itself through a comprehensive ecosystem that includes the World of Hyatt loyalty program, technology solutions via Trisept, and destination management through Amstar DMC, all designed to enhance guest experience and operational efficiency. With a strong emphasis on caring for people, Hyatt fosters a culture of service excellence, innovation, and sustainability, making it an attractive employer for professionals in hospitality, technology, and business operations.
Job Description
Responsible for Team Leaders, Guest Service Officers and Bell Attendants, ensuring maximum guest satisfaction and adhering to hotel standards. Assists Front Office management team in efficiently managing the department and supervising all front desk services.
Requirements
- Well developed Communication and Customer Relations Skills
- Well developed Computer Skills particularly MS Office, email and Hotel Property Management system (OPERA)
- Good trainer, able to facilitate at all levels
- Comprehensive knowledge of business needs, financial reporting and productivity requirements
Benefits
- complimentary shift meals
- discounts for the Spa and all Food and Beverage outlets
- complimentary and discounted Hyatt accommodation worldwide
- internationally recognised learning and development programs and opportunities
- employee assistance program
- paid family leave benefits
