Duty Manager 值班经理
HyattChina
Posted January 15, 2026
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 hotels and resorts in 75 countries under a portfolio of brands that range from luxury to all‑inclusive and boutique collections. The company’s core focus is delivering personalized guest experiences that enable people to be their best, supported by its World of Hyatt loyalty program, technology solutions, and destination‑management services. Hyatt’s distinctive value lies in its diverse brand mix—spanning the Timeless, Boundless, Independent, and Inclusive collections—combined with a strong commitment to care, innovation, and sustainable growth. Employees thrive in a culture that prioritizes guest satisfaction, collaboration, and continuous improvement, making Hyatt a sought‑after employer in the hospitality industry.
Job Description
The Duty Manager is responsible for overseeing the daily operations of the hotel, including reporting incidents, following up on tasks, and ensuring high standards of service. The role requires strong leadership and interpersonal skills, excellent communication skills in English, and experience working in an international 5-star hotel.
Requirements
- Report all daily occurrences in the Assistant Manager’s Log record
- Follow up on all tasks and ensure completion by end of shift
- Spot check arrival registration cards and ensure accurate data entry
- Handle guest and internal customer complaints and inquiries
- Monitor Rooms’ standards and implement corrective action where necessary
- Ensure service meets brand standards
- Work closely with other management personnel to achieve hotel success and guest satisfaction
- Apply common sense approach to resolve complex problems
- Familiar with emergency procedures
