Duty Manager 值班经理
HyattHainan, China
Posted January 15, 2026
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 hotels and resorts in more than 75 countries across six continents. The company offers a broad portfolio of brands—from luxury properties such as Park Hyatt and Grand Hyatt to lifestyle collections like Andaz and Alila, and inclusive resorts under the Hyatt Ziva and Secrets banners—catering to a wide range of traveler preferences. Hyatt differentiates itself through a customer‑centric philosophy, a robust loyalty program (World of Hyatt), and integrated technology and destination‑management services that enhance guest experiences and operational efficiency. The organization emphasizes a culture of care, empowering employees to deliver personalized service and continuously innovate across hospitality, culinary, and wellness offerings.
Job Description
Duty Manager reports all daily occurrences, follows through on tasks, and ensures completion. Handles guest and internal complaints, monitors room standards, and implements brand standards. Collaborates with other management personnel and front office associates to ensure overall hotel success and guest satisfaction.
Requirements
- Report all daily occurrences in the Assistant Manager's Log record
- Follow through on all tasks and ensure completion
- Handle guest and internal complaints
- Monitor room standards
- Implement brand standards
- Collaborate with other management personnel and front office associates
- Apply common sense approach to difficult situations
- Familiar with emergency procedures
