Event Concierge
HyattNew Orleans, Louisiana, United States
Posted April 7, 2026
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 hotels and resorts in more than 75 countries across six continents. The company offers a broad portfolio of brandsâfrom luxury properties such as Park Hyatt and Grand Hyatt to lifestyle collections like Andaz and Alila, and inclusive resorts under the Hyatt Ziva and Secrets bannersâcatering to a wide range of traveler preferences. Hyatt differentiates itself through a customerâcentric philosophy, a robust loyalty program (World of Hyatt), and integrated technology and destinationâmanagement services that enhance guest experiences and operational efficiency. The organization emphasizes a culture of care, empowering employees to deliver personalized service and continuously innovate across hospitality, culinary, and wellness offerings.
Job Description
The Event Concierge program is designed to meet and exceed the expectations of meeting planners and guests by providing seamless event execution and personalized service. As an Event Concierge, you will serve as a dedicated, on-site extension of the planner's team, anticipating needs, resolving issues, and providing thoughtful service throughout the planner's stay.
Requirements
- Act as the primary liaison between the hotel and the meeting planner, ensuring clear and consistent communication
- Perform detailed function room inspections prior to event start times
- Remain constantly on the floor and accessible to clients via two-way radio (F&B channel)
- Respond to client requests within 5 minutes and resolve issues within 15 minutes whenever possible
- Monitor and manage the planner's personal and practical needs throughout the day
- Provide thoughtful touches and added services, especially for repeat customers
- Coordinate with engineering through maintenance walkthroughs and escalate issues as needed
- Conduct cleanliness walkthroughs of meeting rooms, back hallways, and staff areas
- Attend pre-convention, tie-down, and planning meetings
- Participate in meet-and-greet site inspections when possible
- Confirm VIP meeting rooms and setups are prepared according to expectations
- Monitor traffic flow, assist with elevator turns, and support crowd management during peak times
- Locate, track, and retrieve boxes or materials as needed
- Monitor trash levels in meeting rooms and offices
- Arrange replacement signage through the business center when handwritten signs are noted
- Deliver service recovery, turning potential negative experiences into positive ones before guest departure
- Maintain constant communication with planners throughout their stay
- Support special projects as scheduling allows
- Learn group programs in detail to proactively support event needs
- Anticipate guest needs before they become requests
Benefits
- Career Growth and Advancement
- Affordable Benefits after 30 days
- Referral Bonuses up to $500
- Free and Discounted Room Nights at Hyatt hotels around the world
- Paid Time Off
- Healthcare FSA
- Financial Perks
- Employee Assistance Program
- Retail Discounts
