Front Desk Agent
HyattColorado Springs, Colorado, United States
Posted March 26, 2026
34000 - 34000 USD
Full Time
About the Company
Hyatt is a global hospitality company operating more than 1,000 hotels and resorts across 75 countries, delivering a wide range of experiences from luxury to all-inclusive. It manages a diverse portfolio of brands—including the Timeless, Boundless, Independent, and Inclusive collections—catering to varied traveler preferences and market segments. Hyatt distinguishes itself through a commitment to personalized guest care, innovative wellness and sustainability initiatives, and a robust loyalty program, World of Hyatt. The company offers a breadth of career opportunities in hospitality, technology, finance, and operations, fostering a culture of service excellence and continuous innovation.
Job Description
Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service to work as Front Desk Agents. The role involves creating a memorable experience for guests, taking ownership of internal and external phone calls, and addressing guest complaints and requests in a timely manner.
Requirements
- Bringing your unique personality to our team of dedicated Front Office Hosts
- Increasing guest satisfaction scores by creating connections with our guests
- Taking ownership in providing a memorable experience – from checking in through to checking out
- Taking care of internal as well as external phone calls
- Addressing guest complaints and requests in a timely manner
- Being pro-active in working towards achieving our team and hotel goals
- A true desire to satisfy the needs of others
- Must be able to work in a fast-paced environment
- Ability to work a flexible schedule during the week, including weekends and holidays
- Previous front desk agent experience is a plus
Benefits
- Medical/Dental/Vision Insurance
- Health Savings Plan and Flexible Savings Plan with Medical Coverage
- Colleague Discounted Room Rates
- 12 Complimentary Room Nights (based on availability)
- Paid Time Off
- 2 Floating Holidays
- 8 Paid Holidays
- Growth Opportunities
- Referral Bonus
- Recognition & Rewards
- Basic Life Insurance
- Sick Days
- Friends & Family Room Rates
- 401(k)
- Employee Stock Purchase Plan (5% discount)
- Complimentary Parking
- Complimentary Meal During Each Shift
- Employee Assistance Program (EAP)
- Hyatt Property Restaurant/Coffee Shop Discount
