Front Office Supervisor

Join Park Hyatt Chicago as Front Office Supervisor and lead the Rooms Division to create a warm and refined hospitality experience for guests. As a visible and engaged leader, you will guide daily operations and ensure every guest interaction reflects the hotel's signature elegance.

Requirements

• Minimum of 2 years of progressive supervisory experience in Front Office or Rooms Division operations, ideally within a luxury or Forbes-rated hotel environment.
• Degree in Hospitality Management, Hotel Administration, or related field preferred; luxury hospitality certifications a plus.
• Exceptional verbal and written communication skills, with the ability to lead briefings, coach colleagues, and navigate complex guest interactions with grace.
• Proficiency in billing accuracy, reservation management, and Microsoft Office Suite; familiarity with Reservations Systems preferred.

Benefits

• Health Insurance Eligibility: Available after 30 days of employment.
• 401(k) Eligibility: Available after 30 days of employment.
• 401(k) Matching Contribution: Eligible after 1 year of employment (limited match).
• Monthly Fitness Membership Reimbursement: Available up to a specified limit.
• Qualified Parking & Transportation Tax Exemption: Subject to eligibility.
• Paid Time Off & Holidays: Provided according to company policy.