Join Park Hyatt Chicago as Front Office Supervisor, leading the Rooms Division team to create a warm and refined hospitality experience. The role involves guiding daily operations, coaching staff, and ensuring every guest interaction reflects the hotel's signature elegance.
Requirements
- Minimum of 2 years of progressive supervisory experience in Front Office or Rooms Division operations, ideally within a luxury or Forbesārated hotel environment.
- Degree in Hospitality Management, Hotel Administration, or related field preferred; luxury hospitality certifications a plus.
- Passion for delivering intuitive, personalized service aligned with Forbes Travel Guide standards and Park Hyatt brand values.
- Exceptional verbal and written communication skills, with the ability to lead briefings, coach colleagues, and navigate complex guest interactions with grace.
- Strong ability to manage shift transitions, room assignments, VIP arrivals, and multiple priorities while maintaining flawless service flow.
- Proficiency in billing accuracy, reservation management, and Microsoft Office Suite; familiarity with Reservations Systems preferred.
- Comfortable with property management systems and digital concierge tools; quick to learn new technologies that enhance operational efficiency.
- Resourceful and calm under pressure, with a solutionāfocused approach to service recovery and operational challenges.
- Ability to work all shifts, including evenings, overnights, weekends, and holidays, to ensure consistent leadership presence.
Benefits
- Health Insurance Eligibility: Available after 30 days of employment.
- 401(k) Eligibility: Available after 30 days of employment.
- 401(k) Matching Contribution: Eligible after 1 year of employment (limited match).
- Monthly Fitness Membership Reimbursement: Available up to a specified limit.
- Qualified Parking & Transportation Tax Exemption: Subject to eligibility.
- Paid Time Off & Holidays: Provided according to company policy.
- Discounted Colleague Rate Room Nights: Available based on room availability.
- Complimentary Room Nights: Offered based on availability.
- Complimentary Meals: Available in the colleague dining room.
- On-Site Bike Rack: Provided for colleague use.
- Luxury Experience
