Front Office Supervisor

Join Park Hyatt Chicago as a Front Office Supervisor and shape the guest experience with refined hospitality and intuitive service. As a visible leader, you will guide the Rooms Division, ensuring seamless arrivals, thoughtful interactions, and graceful departures. With a focus on Forbes Travel Guide standards, you will cultivate a culture of warmth, empathy, and respect, driving genuine connections and inclusive environments.

Requirements

• Minimum of 2 years of progressive supervisory experience in Front Office or Rooms Division operations, ideally within a luxury or Forbes‐rated hotel environment.
• Hospitality Education: Degree in Hospitality Management, Hotel Administration, or related field preferred; luxury hospitality certifications a plus.
• Guest Service Excellence: Passion for delivering intuitive, personalized service aligned with Forbes Travel Guide standards and Park Hyatt brand values.
• Communication Mastery: Exceptional verbal and written communication skills, with the ability to lead briefings, coach colleagues, and navigate complex guest interactions with grace.
• Operational Organization: Strong ability to manage shift transitions, room assignments, VIP arrivals, and multiple priorities while maintaining flawless service flow.
• Financial Acumen: Proficiency in billing accuracy, reservation management, and Microsoft Office Suite; familiarity with Reservations Systems preferred.
• Technology Proficiency: Comfortable with property management systems and digital concierge tools; quick to learn new technologies that enhance operational efficiency.
• Leadership Presence: Approachable, confident, and composed leader who inspires teamwork and fosters a positive, service‐driven culture.
• Problem‐Solving: Resourceful and calm under pressure, with a solution‐focused approach to service recovery and operational challenges.

Benefits

• Health Insurance Eligibility
• 401(k) Eligibility
• 401(k) Matching Contribution
• Monthly Fitness Membership Reimbursement
• Qualified Parking & Transportation Tax Exemption
• Paid Time Off & Holidays