GUEST EXPERIENCE AGENT

The Guest Experience Agent is responsible for welcoming guests in a friendly, prompt, and professional manner, creating memorable experiences, and ensuring total guest satisfaction.

Requirements

• Welcome guests in a friendly, prompt, and professional manner;
• Register guests, issue room keys, and provide information on hotel services and room location;
• Create memorable experiences for our guests through care and empathy;
• Make appropriate service recovery gestures to ensure total guest satisfaction;
• Display the highest level of knowledge and care in all interactions and correspondence with guests;
• Nurture the relationship with all guests showing an authentic interest in preferences;
• Address special guest preferences recorded in guest history profiles;
• Ensure that all guests' requests and queries are answered as soon as possible;
• Monitor service expectations and managing complaints at a first level;
• Maintain an efficient dialogue and collaboration with all relevant departments;
• Organize and communicate informations for the daily meeting for other departments;
• Proficiency in English, Italian, and an additional language;
• Proficiency with computers;
• Ability in multitasking, problem solving, and time-management;
• Attention to detail;
• Excellent guest service attitude;
• Teamwork skills and attitude;
• Previous experience in guest experience in five-star hotels and knowledge of the Opera system are a plus.

Benefits

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• Dry cleaning of business clothes
• Complimentary meals on duty
• Continuous Learning & Development opportunities
• Staff celebrations
• Plan Welfare
• Settling the costs of urban public transport - ATM Milano