Guest Experience Manager
HyattMiami Beach, Florida, United States
Posted April 22, 2026
Full Time
About the Company
Hyatt is an equal-opportunity employer that turns trips into journeys, encounters into experiences, and jobs into careers. They believe in the power of belonging and the importance of making people feel at home.
Job Description
The Guest Experience Manager will oversee guest relations, VIP experience, and World of Hyatt Elite experience, while also supporting senior operations leadership in the rooms division. The role will involve reviewing service trends, interpreting performance metrics, and creating processes for VIP experiences and resort service performance.
Requirements
- Create a strong VIP program and grid for different levels of VIP's
- Implement process for pre-arrival for all World of Hyatt Elite tier guests
- Review incoming Elite guests for any preferences, GEM notes, prior stay opportunities, and room preferences
- Develop SOP on internal service audit program
- Participate in weekend hotel manager program
- Cover front office operations and rooms operations in a senior leadership capacity
Benefits
- Free room nights
- Discounted and Friends & Family Room Rates
- Medical, Dental, and Vision Insurance with only a 30-day waiting period!
- 401K with company match
- Free Parking
- Generous Paid Time Off
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
