Guest Experience Manager
HyattMiami, Florida, United States
Posted April 22, 2026
Full Time
About the Company
Hyatt is a hospitality company that believes in the power of belonging and making people feel at home no matter where they are in the world.
Job Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences. The Guest Experience Manager will oversee guest relations, VIP experience, and World of Hyatt Elite experience, and support various leaders within the rooms division.
Requirements
- Review Hysat on a daily basis and send any positive comments out to the various departments
- Close loop on all Consumer Affairs cases in a timely manner
- Respond to all TripAdvisor, Google and OTA reviews
- Send out weekly recap of service metrics to entire resort
- Create a Service Recovery/Wow tool kit that colleagues have to use to surprise and delight guests and use for service recovery
Benefits
- Free room nights
- Discounted and Friends & Family Room Rates
- Medical, Dental, and Vision Insurance
- 401K
- Free Parking
- Generous Paid Time Off
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Discounts at various retailers
