Host - Guest Experience宾客体验专员
HyattHaikou City, Hainan, China
Posted January 15, 2026
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 hotels and resorts in 75 countries under a portfolio of brands that range from luxury to all‑inclusive and boutique collections. The company’s core focus is delivering personalized guest experiences that enable people to be their best, supported by its World of Hyatt loyalty program, technology solutions, and destination‑management services. Hyatt’s distinctive value lies in its diverse brand mix—spanning the Timeless, Boundless, Independent, and Inclusive collections—combined with a strong commitment to care, innovation, and sustainable growth. Employees thrive in a culture that prioritizes guest satisfaction, collaboration, and continuous improvement, making Hyatt a sought‑after employer in the hospitality industry.
Job Description
Host - Guest Experience宾客体验专员 Ensure Welcome and Departure are carried out to guests in the lobby. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Requirements
- Ensure Welcome and Departure are carried out to guests in the lobby.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Understand and be knowledgeable about resort products including outlets' operation hours, resort facilities and offerings, resort promotions, etc.
- Supply guests with direction and information regarding property amenities, services, promotions, activities, hours of operation, recommendations.
- Engage guests in conversation to find opportunities to enhance guests' experience and generate more revenue for the hotel by asking questions of guests to better understand their needs, watching/listening to guest preferences, and acting on them in a professional, positive and timely manner.
- Manage the Arrival Experience and work closely with the Concierge, Front Desk, and Regency Club Team. Assist Front Office with escorting guests to the relevant destination and use the opportunity to engage with the guests.
- Be sensitive to know the guest's birthday, anniversary, honeymooner, and etc.
- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.
