ゲストエクスペリエンスマネージャー Guest Experience Manager (Manager), Hyatt Regency Kyoto

We seek a Guest Experience Manager to drive hotel-wide service quality and guest satisfaction improvement at Hyatt Regency Kyoto, requiring proficiency in Japanese and English, 3+ years of hotel or hospitality experience, and strong leadership skills.

Requirements

• 3+ years of hotel or hospitality industry experience
• High communication skills in both Japanese and English
• Prompt responsiveness and judgment in claim handling and problem-solving
• Experience as a team leader or supervisor
• Ability to respect diverse cultures and values and practice inclusive services
• Ability to lead and promote improvement and progress across departments
• Skills in creating reports and materials using Word, Excel, and PowerPoint
• Flexibility to work early morning, night shifts, and weekends