Strategic Customer Success Manager (PST)

We are hiring a Strategic Customer Success Manager to work with our Customer Success team. The Strategic Customer Success Manager acts as the face of our organization to our existing customers and channel partners.

Requirements

• Excellent communicator and problem solver
• Deep understanding of customer needs and value delivery
• Product expert and knowledge of software features and functions
• Customer advocate and trusted teammate to cross-functional teams
• Ability to develop and manage long-term customer relationships

Benefits

• Annual compensation reviews + equity
• Unlimited PTO
• Health insurance for employee and dependents
• 401K with 4% company match
• 12 weeks of Parental leave
• $500 home office stipend
• $100 quarterly paid wellness stipend
• Pet insurance discount
• Slack channel notifications off after 5 pm
• Two Hypercharge weeks of rest
• Annual company in-person events
• Quarterly in-person connects