Senior Technical Customer Success Manager (CSM)
Hypersonix Inc.Bengaluru, Karnataka, India
Posted April 7, 2026
Full Time
About the Company
Hypersonix Inc. is a leading provider of artificial intelligence and automation solutions for retailers. Utilizing advanced AI and machine learning technologies, Hypersonix offers comprehensive analytics on competitor activities, pricing strategies, inventory management, customer behavior, and campaign performance. Their key value propositions include 1000X faster decision-making processes in areas such as dynamic pricing, promotions effectiveness, competitive intelligence, forecasting demand, and operations. By automating critical merchandising and marketing workflows, Hypersonix empowers retailers to drive better results and boost profits.
Job Description
We are looking for a Senior Technical Customer Success Manager to join our growing team, responsible for ensuring successful adoption and value realization of our SaaS solutions.
Requirements
- 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company
- Strong SQL skills and working experience with Python or R
- Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar
- Excellent communication and stakeholder management skills
- Proven track record of managing mid to large enterprise clients
