10547 - IT Service Management (ITSM) Analyst

The IT Service Management (ITSM) Analyst will lead and support IT service management processes, ensuring alignment with best practices and business needs. The role involves working closely with IT teams, service owners, and stakeholders to improve service delivery, monitor performance, communicate status and maintain compliance with established standards.

Requirements

• Bachelor's degree in IT, Computer Science, Business, Management or equivalent experience
• 10+ years of experience in IT service management or a related IT role
• Experience in implementing or optimizing ITSM processes
• ITIL v3/v4 Foundation or higher certification is preferred
• Strong understanding of ITIL principles and practices

Benefits

• Competitive salary
• Health insurance
• Retirement plan
• Generous Paid Time Off
• Relocation assistance