IT Service Management (ITSM) Analyst

Join Mizuho as an IT Service Management (ITSM) Analyst to support the delivery, governance, and continuous improvement of IT services within a fast-paced Corporate and Investment Banking environment.

Requirements

• Support day-to-day ITSM processes including Incident, Problem, Change, and Request Management
• Contribute to continuous service improvement initiatives and process maturity efforts
• Produce regular project reporting and dashboards for technology and business stakeholders
• Maintain and improve ITSM documentation, process maps, and knowledge articles
• Support audits, risk assessments, and regulatory requirements relevant to IT service delivery
• Collaborate with global teams across infrastructure, applications, and operations

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Discretionary Bonus