Supervisor - High & Heavy

The Supervisor - High & Heavy is responsible for overseeing end-to-end import, export, and inland logistics operations for key accounts. This role serves as a primary point of contact for customers, maintaining a high level of direct engagement and collaboration.

Requirements

• Manage end-to-end 3PL operations
• Oversee transportation of freight across multiple modes
• Provide operational leadership to freight forwarding and operations teams
• Manage and maintain departmental operational functions
• Own and manage assigned key customer accounts
• Monitor service performance
• Implement and standardize air freight forwarding operational procedures
• Collaborate cross functionally with Sales, Procurement, and Finance teams
• Ensure system accuracy and data integrity within internal and client's ERP systems
• Manage and monitor freight forwarding accounts receivable and accounts payable
• Prepare Freight Forwarding month-end activities
• Support new account operational setup, transition activities, and competitive analysis
• Ensure that all team members consistently deliver a high level of customer service

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement
• 401(k) with Generous Matching
• Referral Bonuses
• Auto Allowance
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
• Discretionary Bonuses
• Tuition Reimbursement