Space Development Agency Network Technician III

I2X Technologies is seeking a Space Development Agency Network Engineer III to support ongoing activities for a customer at Hill AFB, Utah. This position will be on-site and will require an active Secret clearance. The role involves creating and updating tickets, monitoring network events, and providing technical advice and insight to peers and customers. The ideal candidate will have expertise in multiple functions within the DISN and hold a high school degree and 2-4 years of experience.

Requirements

• Create and update tickets utilizing Service Now
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
• Support all customers to include providing global situational awareness support
• Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary
• Network/Service Restoration: Restore networks and service to full operation
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M
• Evaluates and provides feedback for training, standard operating procedures, and tools
• Assist in training Network controllers within O&M
• Effectively communicates with the O&M team and the customer
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues

Benefits

• Competitive compensation program
• Comprehensive benefits package
• Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance