Space Development Agency Network Technician IV

We are seeking a Space Development Agency Network Technician IV to support ongoing activities for a customer in Ogden, Utah. The successful candidate will have experience with network administration, fault management, and network troubleshooting.

Requirements

• Create and update tickets utilizing Service Now.
• Independently triage and manage ticket queue in respective technology, and provide feedback and guidance for tickets of concern.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis: analyze alarms, provide detailed analyses, and filter and correlate fault information.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Fault Correction: correct/replace faulty network elements, and verify that service has been restored upon resolution of all customer-initiated tickets.
• Network/Service Restoration: restore networks and service to full operation, and coordinate with other service providers as necessary.
• Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support.
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
• Evaluate and provide feedback for training, standard operating procedures, and tools.

Benefits

• Competitive compensation program
• Comprehensive benefits package