Customer Service Representative

ibex is seeking a Customer Service Representative to manage customer interactions, address issues, and ensure excellent customer service. The company focuses on delivering superior support to its customers and prioritizes quality agents. Responsibilities include handling calls and chats, providing follow-up, and escalating issues to appropriate channels. This role requires a customer-oriented approach with strong communication and problem-solving skills.

Requirements

• Fluently speak and write English
• Typing 25 words per minute with 90% accuracy
• Basic computer proficiency
• Strong customer orientation
• Problem-solving skills
• Adaptability to change
• Teamwork
• Professional demeanor

Benefits

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation