Technical Support Representative

ibex is recruiting customer service representatives to provide superior support to customers. They focus on providing a quality agent experience, emphasizing employee training, selection, and benefits. This role involves providing consultative solutions and navigating procedures to ensure customer satisfaction.

Requirements

• Fluently speak and write English
• Typing 25 words per minute with 90% accuracy
• Navigate the internet, email, and instant messaging
• Excellent computer proficiency
• Troubleshooting skills
• Strong customer orientation
• Ability to handle irate customers effectively
• Problem-solving skills
• Teamwork and adaptability
• Flexibility to adapt to changing schedules

Benefits

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation