Customer Services Specialist

Role Overview

We are looking for a Customer Services Specialist to provide satisfactory solutions to customer queries through written communications and a positive attitude. The role requires excellent English communication skills, proficiency in MS Office, and a keyboard whizz with intellect.

What You Will Do

Assist customers with their items purchased through the e-commerce website, deliver a class-apart customer experience, and maintain swift responses to customers through email and/or chat.

Why It Might Be a Fit

The ideal candidate will have excellent written and verbal English communication skills, proficiency in MS Office, and a strong ability to work with customers in a friendly, efficient, and attentive manner.

Requirements

• O Levels/Matriculation or above
• Excellent Written and Verbal English communication
• Must have at least 40 WPM
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Benefits

• Medical Insurance & OPD
• Provident Fund with investment options
• Leave Encashment
• Annual leaves
• On job training
• Two days off in a week
• Ergonomic furniture and infrastructure
• Referral Rewards
• Annual Increment
• Conveyance facility
• Loan facility
• Employee Appreciation programs