Customer Services Specialist

Role Overview

The Technical Support Specialist will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process. The role requires excellent communication skills, a sense of humor, and the ability to empathize with customers.

What You Will Do

Provide assistance to customers with the claim filing process, maintain high levels of service, deliver a class-apart customer experience, and troubleshoot technical issues.

Why It Might Be a Fit

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have superb verbal English communication skills with a U.S or UK accent.

Requirements

• O Levels/Intermediate or above
• Excellent Written and Verbal English communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Benefits

• Medical Insurance & OPD
• Provident Fund with investment options
• Leave Encashment
• Annual leaves
• On job training
• Two days off in a week
• Ergonomic furniture and infrastructure
• Referral Rewards
• Annual Increment
• Conveyance facility
• Loan facility
• Employee Appreciation programs