Customer Success Engineer (K-12)

Customer Success Engineers play an advisory role to customers, build long-term strategic relationships with customers and partners, and ensure that iboss customers achieve their desired outcomes through the interactions they have with our product and team members.

Requirements

• Ensure that customer desired outcomes are achieved through proactive cadence driven outreach
• Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied
• Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities
• Advise customers about new products and feature enhancements
• Provide feedback to product management, engineering, and R&D teams
• Document interactions comprehensively for auditing and record keeping purposes
• Help customers measure success by baselining current vs future state
• Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements
• Create, provide, and present quotations to customers
• Acquire purchase orders from customers
• Create and submit knowledgebase entries to help improve customer self-service capabilities
• Create and maintain internal knowledge systems to assist other internal team members
• Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features
• Attend and present at trade shows and on-site training

Benefits

• Health, Vision, Dental
• 401K with company match
• Paid Time Off (PTO)
• Company-paid holidays
• Optimistic, supportive, and FUN work environment