Customer Success Engineer

iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Customer Success Engineers play an advisory role to customers, build long-term strategic relationships, and ensure that iboss customers achieve their desired outcomes through the interactions they have with our product and team members.

Requirements

• Bachelors degree in technical field (Computer Science, Computer Engineering, Information Technology, etc.)
• Previous experience in technical support, sales engineering or technical account management
• Outgoing personality and comfortable speaking to customers
• Possess a strong work ethic and team player mentality
• Excellent communication skills both verbal and written
• Experience designing and supporting multilayer IP networks; routing and switching
• Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
• Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
• Experience managing Windows Server or Red Hat Linux server environments
• Experience managing large (>1k seat) Windows and Mac workstation deployments
• Experience managing DNS; Microsoft or Bind
• Experience with acquiring and analyzing packet captures
• Highly developed sense of integrity and commitment to customer satisfaction
• Strong detail orientation and listening skills
• Strong decision making and analytical abilities

Benefits

• Health, Vision, Dental - open to domestic partners
• 401K with company match
• Paid Time Off (PTO)
• Company-paid holidays