Customer Retention Agent

ICAP Employment Solutions is seeking a Customer Retention Associate for a leading electricity provider group. Responsibilities include communicating with customers, strengthening customer loyalty, and presenting programs and services. The role requires a secondary education diploma or university/technical college graduate, excellent computer skills, and knowledge of the English language.

Requirements

• Secondary Education Diploma or University/Technical College graduate
• Excellent knowledge of computer skills
• Knowledge of the English language will be appreciated
• Excellent communication and negotiation skills
• Customer-centric mindset with a focus on results
• Team spirit, with a desire for professional skills development

Benefits

• Full-time job with a stable schedule, Monday to Friday, 09:00-17:00
• Paid training by experienced trainers from day one
• Competitive package of stable remuneration
• Performance evaluation and bonus with a high monthly bonus
• Continuous education & guidance
• Excellent working environment
• Prospects for career development with the certainty and dynamism of a large multinational company providing services
• Easy access to the workplace by public transport (Metros, Trams)